Privacy Policy

Contact Information

Visual Craft

8462 Art District

Creative Quarter

Los Angeles, CA 90001

United States

Phone: +1 (323) 674-2895

Email: info@visual-cra-ft.com

Our Commitment to Your Privacy

At Visual Craft, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We are committed to transparency and giving you control over your data.

This policy applies to all visitors and users of our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

When you interact with our website, you may provide us with personal information, including:

• Contact Information: Name, email address, phone number when you fill out contact forms or reach out to us
• Project Details: Information about your arcade game project when you inquire about our services
• Communication Records: Content of messages you send us and our responses

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy for details)

Legal Basis for Data Processing

We process your personal data based on legitimate interests in providing and improving our services, fulfilling contractual obligations when you engage our services, complying with legal requirements, and obtaining your consent where required by law.

How We Use Your Information

We use the information we collect for several purposes:

Service Provision

To respond to your inquiries, provide information about our services, and deliver the art direction services you request.

Website Improvement

To analyze how visitors use our website and improve user experience, functionality, and content.

Communication

To send you updates about our services, respond to your questions, and maintain our professional relationship.

Marketing

To send you relevant information about our services, industry insights, and updates (only with your consent).

Legal Compliance

To comply with legal obligations, protect our rights, and ensure security of our website and services.

Data Sharing and Third Parties

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our website and provide services (such as hosting, analytics, and email services)
Analytics Partners: Services like Google Analytics to understand website usage and improve our services
Legal Requirements: When required by law, to protect our rights, or in response to legal processes

All third-party service providers are required to protect your data and use it only for the purposes we specify.

How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal information:

Technical Security

Encryption, secure servers, and regular security updates to protect data transmission and storage.

Access Controls

Limited access to personal data, only provided to authorized personnel who need it.

Regular Monitoring

Continuous monitoring of our systems for security vulnerabilities and threats.

Data Minimization

We only collect data that is necessary for our purposes and retain it only as long as needed.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship and for up to 7 years thereafter for legal and tax purposes.

Your Privacy Rights

You have several rights regarding your personal information. You may exercise these rights by contacting us:

Right to Access

Request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

Request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the purposes it was collected.

Right to Data Portability

Receive your personal data in a structured, commonly used format and transfer it to another service provider.

Right to Object

Object to processing of your personal data in certain circumstances, such as for direct marketing purposes.

Right to Restrict Processing

Request restriction of processing your personal data in specific situations.

To exercise any of these rights, please contact us using the contact information provided at the top of this page. We will respond to your request within 30 days.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.